– We guarantee the authenticity of our products.
– We respond to orders within 72 hours.
– Accepted payments : bank transfer, CB (Visa, Mastercard)
– The items are shipped within 3 working days following the reception of the payment.
– Packing and shipping/insurance costs are at the buyer’s expense except for a purchase above 1500euros where we offer the shipping and handling costs. They vary according to the weight of the object, the carrier chosen. We can combine multiple purchases. We take great care in packing our items.
– We want our customers to be satisfied. All our items are guaranteed as they are described on our website. Also, we offer the possibility of a return of your purchases, after our agreement, within 3 days after receiving the item(s). In this case, the items are to be returned in the original packaging, using the carrier used by us and with tracking number and insurance. Return shipping and insurance costs are the responsibility of the buyer.
After receiving and checking the items, we will refund the buyer within 7 working days.
Please note that this return policy does not apply to sales paid in layaway.
– In case of damaged items during shipping, do not return the item to us. Only claims for items shipped with insurance can be accepted. If a buyer requests that an item be shipped without insurance, Chérubins cannot be held responsible for loss or damage during shipping. The claim must be made through the original carrier. Instructions for insuring damaged items vary by carrier, so you should contact the carrier for specific instructions. Keep the original packaging, all pieces of the damaged item as the carrier may request photos of the item. We are committed to providing the documents requested by the carrier to support your claim.
Chérubins offers the option of paying for your purchases in multiple monthly installments. We remind you that the return policy does not apply in this case.
It is important to read and understand the terms and conditions of a layaway purchase before committing yourself.
In the case of a purchase with monthly payments, please contact us BEFORE putting the item in your cart.
Purchase in several monthly payments : accepted for a value over 500 Euros . Prices are not negotiable in this case. A schedule is set up for each item in case of multiple purchases.
Duration of the schedule: decision by mutual agreement to be made beforehand with Chérubins. For accounting reasons, the balance of a layaway needs to be cleared by December 31st of each fiscal year, layaway plans running through different fiscal years need to be agreed by both parts in advance.
Monthly payments : The total amount is divided by the number of months chosen for the payment; each payment is due on the same date every month. In case of non-payment of 2 consecutive monthly payments, Chérubins reserves the right to cancel the sale and will keep the monthly payments already paid for compensation.
Shipping : After the last payment.
Returns : No return possible.
Cancellation of purchase : No refund of the monthly payments already made.
By committing yourself to a layaway plan, you agree to respect the conditions mentioned above.